Waiter/ Waitress

Waiter/ Waitress
Job Details :

Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience.

Requirements/Skills :

No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Experts – to get it right for our guests and our business each and every time. PREFERRED QUALIFICATIONS • Education: High school diploma or G.E.D. equivalent. • Related Work Experience: Less than 1 year related work experience. • Supervisory Experience: No supervisory experience. • License or Certification: None

Reservations Assistant

Reservations Assistant
Job Details :

• Manage and process reservations for guests across various platforms. • Provide exceptional customer service by answering calls, emails, and online inquiries related to bookings. • Ensure accurate and timely input of reservation details into our system. • Assist guests with booking modifications, cancellations, and special requests. • Coordinate with other departments to ensure guests’ needs are met during their trips. Job Types: Full-time, Permanent Pay: From AED3,500.00 per month

Requirements/Skills :

• Strong communication skills (both written and verbal). • Previous experience in customer service, reservations, or hospitality (preferred). • Ability to multitask in a fast-paced environment and attention to detail • Strong attention to detail and problem-solving abilities. • Friendly, professional, and proactive attitude. • Strong problem-solving skills and the ability to handle client inquiries and concerns with tact and discretion. • 1 year of relevant experience

Bakery Commie Chef, Puffs And Croissant Maker

Bakery Commie Chef, Puffs And Croissant Maker
Job Details :

We are seeking a passionate and hardworking Bakery Commis to join our team. As an entry-level baker, you will assist in the preparation and baking of various breads, pastries, and other baked goods while learning essential techniques from experienced bakers. This role is ideal for someone looking to develop their skills and grow within the bakery industry. • Job Types: Full-time, Permanent • Pay: AED2,000.00 - AED4,000.00 per month • Application Deadline: 06/06/2023

Requirements/Skills :

• Assist in preparing doughs, batters, fillings, and other bakery ingredients. • Support senior bakers in shaping, proofing, and baking bread, cakes, and pastries. • Maintain cleanliness and organization of the baking station and equipment. • Follow recipes and guidelines to ensure consistency and quality. • Monitor baking times and temperatures to achieve perfect results. • Store ingredients properly and ensure stock levels are maintained. • Assist in decorating and finishing bakery items as per standards. • Adhere to hygiene, safety, and sanitation standards in the kitchen. • Learn and apply new baking techniques as guided by senior staff. Requirements: • Basic knowledge of baking ingredients, techniques, and equipment. • Ability to follow instructions and work in a fast-paced environment. • Passion for baking and a willingness to learn. • Strong attention to detail and a proactive attitude. • Ability to work early mornings, weekends, and holidays as needed. • No prior experience required, but previous exposure to a bakery/kitchen is a plus. Benefits: • Hands-on training and career growth opportunities. • Staff meals and uniform provided. • Competitive salary and other company benefits.

Reservation Agent

Reservation Agent
Job Details :

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.

Requirements/Skills :

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS: 1. Education: High school diploma or G.E.D. equivalent. 2. Related Work Experience: No related work experience. 3. Supervisory Experience: No supervisory experience. 4. License or Certification: None

Order Taker

Order Taker
Job Details :

As an Order Taker, you will be responsible for ensuring exceptional guest service by adhering to professional standards and operational procedures. You will report to work on time, dressed in the proper uniform with a nametag, and maintain a clean and safe work environment. Your role involves providing guests with information about hotel services and promotions, fostering positive relationships with colleagues, and maintaining up-to-date knowledge of the menu, beverage list, and wine selection. Excellent telephone etiquette and accurate order-taking are essential, including processing pre-ordered meals, upselling, and providing appropriate preparation and delivery times. You will be responsible for entering guest orders into the Micros POS, coordinating with servers, and tracking all incoming and outgoing orders. Additionally, you will handle payments, maintain an accurate cash balance, close checks, and process amenities while assisting with guest inquiries and complaints. Your duties will also include informing relevant staff of guest check-outs, assisting with check processing, running shift-end Micros reports, handling tips and gratuities, and making cash deposits. As needed, you will support tray and table setups, assist with side work, and conduct courtesy callbacks to ensure guest satisfaction.

Requirements/Skills :

• Excellent communication and organizational skills (Fluent in English) • Must be responsible & reliable • Work well under pressure in a fast paced environment • Must be able to work well in a team environment • Previous F&B experience an asset, but not required • Previous Micros experience an asset, but not required (training provided) What is in it for you: • Employee benefit card offering discounted rates at Accor worldwide • Learning programs through our Academies • Opportunity to develop your talent and grow within your property and across the world! • Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21