Coordinator Rider Engagement
About the Company :
Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
Job Details :
Managing and improving the rider performance of allocated zone/s within a city. Taking ownership of rider service levels by measuring compliance, finding performance gaps and execute a plan to fill performance
related gaps
• Monitor and improve rider performance and compliance.
• Lead rider recruitment for the allocated zones.
• Supervise a team of Rider Coordinators and/or Rider Captains.
• Manage rider rosters, including allocation of shifts, breaks, and off-days.
• Oversee rider onboarding and training in collaboration with Rider Trainer and Rider Supervisor.
• Ensure inventory management and compliance in the use of rider equipment.
• Improve rider quality in terms of behavior, appearance, professionalism, and presentation.
• Develop and implement performance improvement plans for low-performing riders.
• Reduce customer complaints related to rider service.
• Monitor individual rider performance and provide coaching or warnings as necessary.
• Conduct on-ground audits of fleet appearance and rider behavior.
Category: Transportation & Logistics
Location: Sharjah - UAE
Requirements/Skills :
• Bachelor’s degree.
• 1+ years of experience in the food/grocery tech industry is highly preferred.
• Proficient in Google Suite tools (Docs, Sheets, Slides, Forms, etc.).
• Strong communication skills in both written and verbal form; fluency in English and Urdu is required, Arabic is a plus.
• Strong influencing and negotiation skills with public speaking and presentation abilities.
• Proven people management skills, with experience managing larger teams or groups.
