Call Center Agent
About the Company :
Canadian Specialist Hospital, founded by Chairman Mr. Mohammad Rashid Al Falasi, offers cutting-edge tertiary care in the Middle East. Its mission is to deliver comprehensive, evidence-based services, including diagnostic, curative, genetic, prenatal, and rehabilitative care, adhering to international standards. The hospital focuses on holistic well-being through innovative, compassionate, and patient-centric approaches.
Job Details :
Canadian Specialist Hospital, one of the leading healthcare providers in the region, is seeking a dedicated and customer-focused Call Center Agent to join our team. If you are passionate about providing outstanding patient service and have the relevant experience, we would love to hear from you!
Key Responsibilities:
• Handle inbound and outbound calls professionally and efficiently
• Provide accurate information about hospital services, departments, and appointments
• Schedule and manage patient appointments using the hospital’s system
• Address patient inquiries and escalate concerns as necessary
• Maintain a high standard of patient service and communication
• Ensure accurate documentation of all calls and follow-up actions
Category: Customer Service Jobs
Location: Dubai - UAE
Requirements/Skills :
• Previous experience in a call center or customer service role (healthcare experience preferred)
• Excellent communication skills in English (Arabic or additional languages is a plus)
• Strong interpersonal and problem-solving abilities
• Ability to handle a fast-paced, patient-centric environment
• Proficient in computer and call management systems
Keywords:
How to Apply :
If interested, please send your CV to: careers@csh.ae