Customer Support - Flower Shop
Job Details :
• Consult clients on flower selection, bouquet compositions, and gift recommendations.
• Sell bouquets, related accessories, and gifts while providing expert advice on floral arrangements.
• Handle incoming inquiries via WhatsApp, phone, email, and social media, ensuring prompt and professional responses.
• Receive and process orders efficiently, ensuring accurate details for fulfillment.
• Coordinate with florists regarding availability, execution, and any additional customer requests.
• Manage post-sale service, including follow-ups, feedback collection, and handling any issues professionally.
Job Types: Full-time, Permanent
Pay: AED2,500.00 - AED4,500.00 per month
Application Question(s):
• Please note: This opening is only for "FEMALE" applicant with relevant experience
Experience:
• Admin In A Flower Shop: 2 years (Required)
• Customer Support In A Flower Shop: 2 years (Required)
Requirements/Skills :
• Maintain real-time communication with florists and couriers to ensure smooth execution and timely deliveries.
• Coordinate delivery details with couriers, ensuring all logistics are managed efficiently.
• Update customers on order status, tracking, and any potential delays.
• Handle refunds, returns, or modifications as per company policies.
Administrative & Sales Reporting:
• Maintain and update order records, invoices, and customer databases.
• Generate daily and weekly sales reports for management review.
• Monitor stock levels and inform the team about low or out-of-stock items.
• Assist with bookkeeping tasks related to order transactions and supplier invoices.
E-commerce & Social Media Support:
• Manage product listings on Shopify, ensuring accurate descriptions, pricing, and availability.
• Respond to customer inquiries and comments on social media platforms (Instagram, Facebook, etc.).
• Coordinate with the marketing team for promotions, special offers, and campaigns.
Full Client Management:
• End-to-end customer journey management, from consultation to selection, order fulfillment, and post-sale service.
• Resolve customer concerns while maintaining a high level of satisfaction.
• Ensure a seamless shopping experience, whether online, over the phone, or via WhatsApp.
