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The role holder responsible for performing an array of duties ensuring the highest quality of the work and maximizing productivity of the warehouse. Core Responsibilities: • Performs barcoding and ensuring that barcodes are properly stamped on each item in accordance to the regulatory rules and policies. • Perform Stock-take as per management guidelines. • Ensures that items are properly stocked according to supplier and arranged as FEFO (first Expiry First Out). • Ensures cleanliness and order of the warehouse. • Performs ad-hoc tasks as instructed by the HOD such as assisting the retail team for new store opening, events, etc. • Abide by the GMG policies and procedure.
• High School Diploma or equivalent • Basic English language skills (written and spoken) • Organizational Skills
• Deliver excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating customers on relevant ways to buy products. • Understand and proactively stay up to date on Apple’s products, services, purchase options, and Product Zone sales processes. • Support your peers throughout the store as needed by sharing knowledge about Apple’s products, services, and purchase options, and assist in offering ownership opportunities. • Maintain accuracy and follow guidance. • Perform other tasks as needed, including but not limited to providing customer service and support in other areas of the store. • Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn. • Demonstrate Apple’s values of inclusion and diversity in daily activities.
Minimum Qualifications: • You should have availability to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations. Preferred Qualifications: • You can: • Demonstrate knowledge of Apple products and services. • Personalize solutions based on customer needs, and effectively communicate them. • Work in a fast-paced environment, often supporting multiple customers at the same time. • Work in a team environment, demonstrating shared responsibility and accountability with other team members. • Be curious and open to learning from others and helping each other grow. • Learn about and deepen your understanding of Apple products and services, and third-party products, to enhance the customer experience. • Be trusted with sensitive or confidential information, keeping with Apple’s core values.
Job Requisition ID: 167940 The Sales Assistant is responsible for sales generation and delivering a positive customer experience, and for a variety of operational duties as assigned by the store management team (i.e. housekeeping duties, visual presentation standards, etc.).
• Maintain store standards and cleanliness to ensure a sparkling clean and organized environment. • Create a positive first impression with an energetic attitude and adherence to the dress code. • Greet customers immediately with a smile and a warm, friendly greeting. • Provide customers with up-to-date and relevant product information. • Deliver quality service in fitting rooms, follow up with customers, and maintain cash wrap cleanliness while promoting additional sales. • Ensure efficient service at the cash wrap, offer gift cards, maintain cleanliness, and capture customer information in the database. • Sincerely thank customers for shopping, invite them back, and provide a pleasant exit experience. Required skills to be successful • Good verbal communication skills • Good relationship building • Flexible and committed • Ability to stand for a minimum of 8 hours What equips you for the role • Education: High School Degree • Minimum Experience and Knowledge: 1-2 years of retail sales experience
Job Requisition ID: 167060 To establish rapport and credibility in assisting customers to purchase the company’s product range whilst at the same time maintaining the company’s standard of merchandising and ensuring stock availability to achieve sales target set by the company by going the extra mile to exceed expectations.
• Conduct a daily detailed inspection of his assigned area to review the availability and positioning of price labels, product information tags and other communication media. • Review daily stock level on all products in his assigned area and recommends orders to the Shopkeeper. • Coordinate with Procurement Executive for information pertaining to stocks in his assigned area. • Ensure customers are always in focus and strive to make them smile; meet and serve customers showing empathy and care; listen and support them with an attitude based on the IKEA values. • Have a daily dialogue with our guests to get continuous feedback about their experiences and to learn more about their needs and wants, then act based on their input. • Be understanding and sensitive in meeting diverse customers’ needs by initiating and developing effective way of building relationship with the customer thereby establishing trust and confidence. • Understand and determine the customers’ requirements, to prepare a pro forma invoice. • Maintain contact and advice customers on news or recently received items of interest as well as following up on quotations sent in an effort to convert to actual sales. • Empower and encourage the team to take immediate action to meet the needs of customers and give input on how to improve service provided to them. • Promote the sales of products by spotting and seizing sales opportunities, offering alternatives solutions to problems and suggesting add on sales in order to achieve the established sales target. • Suggest means of improving sales to the supervisor as well as determine “slow moving” or “non-selling” items and suggest sales action. • Maintain a full display of products via merchandising methods as laid down by the company. • Be an ‘expert’ on the product range within HFB. • Be aware of developments in the local market by being attentive to information given by customers; be aware on advertising and promotions in the media and make scheduled market visits to maintain the company’s competitive advantage and to advise customers properly. • Be up to date with changes in the company’s products range such as new items or changes in existing items; Keep the Sales Manager informed of any customer’s problems/comments on the product range and/or any gaps in the range. Required skills to be successful • Effective Communication skills • Multitasker and attentive to details What equips you for the role • Sales or Customer service experience • Proficient user of MS office applications.
