Order Taker
Job Details :
As an Order Taker, you will be responsible for ensuring exceptional guest service by adhering to professional standards and operational procedures. You will report to work on time, dressed in the proper uniform with a nametag, and maintain a clean and safe work environment. Your role involves providing guests with information about hotel services and promotions, fostering positive relationships with colleagues, and maintaining up-to-date knowledge of the menu, beverage list, and wine selection. Excellent telephone etiquette and accurate order-taking are essential, including processing pre-ordered meals, upselling, and providing appropriate preparation and delivery times. You will be responsible for entering guest orders into the Micros POS, coordinating with servers, and tracking all incoming and outgoing orders. Additionally, you will handle payments, maintain an accurate cash balance, close checks, and process amenities while assisting with guest inquiries and complaints. Your duties will also include informing relevant staff of guest check-outs, assisting with check processing, running shift-end Micros reports, handling tips and gratuities, and making cash deposits. As needed, you will support tray and table setups, assist with side work, and conduct courtesy callbacks to ensure guest satisfaction.
Requirements/Skills :
• Excellent communication and organizational skills (Fluent in English)
• Must be responsible & reliable
• Work well under pressure in a fast paced environment
• Must be able to work well in a team environment
• Previous F&B experience an asset, but not required
• Previous Micros experience an asset, but not required (training provided)
What is in it for you:
• Employee benefit card offering discounted rates at Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
