Front Desk Receptionist

Front Desk Receptionist
Job Details :

This job vacancy is for female candidates. We are looking for a professional and friendly Customer Service Receptionist to join our team in Dubai. Job Type: Full-time Pay: AED3,500.00 - AED4,500.00 per month

Requirements/Skills :

• The ideal candidate will provide excellent customer service to visitors, clients, and customers while performing various administrative duties. • This role requires a person who is organized, friendly, and capable of handling customer inquiries efficiently. • The work is based in Dubai. Company visa, health insurance, annual leave tickets and other benefits included.

Front Office Executive / Executive Secretary

Front Office Executive / Executive Secretary
Job Details :

We are seeking a dynamic and organized professional to manage front office operations and provide executive support. The ideal candidate should have prior experience in administrative roles, excellent communication skills, and the ability to handle financial tasks efficiently.

Requirements/Skills :

• Minimum of 2 years of experience • Fluent in English • Basic accounting knowledge is a must

Front Office Supervisor

Front Office Supervisor
Job Details :

A Front Office Supervisor assists in management of daily Front Office operations and works with customers and Guests as part of a project used to demonstrate capabilities required in the hotel management sector.

Requirements/Skills :

As a Front Office Supervisor Intern, you will assist in management of daily Front Office operations and work with customers and Guests as part of a project used to demonstrate capabilities required in the hotel management sector. A Front Office Supervisor Intern is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: • Supervise the efficient operations of reception including check in/out procedures • Support team members in handling guest requests and enquiries to ensure a positive outcome is achieved • Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from Guests and/or other departments • Demonstrate a high level of customer service at all times • Advise team of any special events or VIP Guests in the hotel for events or for general accommodations • Understand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties • Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork • Maximize room occupancy and use up-selling techniques to promote hotel services and facilities • Ensure Team Members have current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties • Demonstrate positive leadership characteristics, which inspire Team Members to exceed standards • Act in accordance with fire, health and safety regulations and follow the correct procedures when required • Act in accordance with policies and procedures when working with front of house equipment and property management systems • Follow and adhere to company brand standards • Assist other departments wherever necessary and maintain good working relationships with Team Members • Work with your Manager to identify a specific project to complete during your internship placement What are we looking for? Front Office Supervisor serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: • Previous experience in a customer-focused industry • Desire to progress within the Hospitality industry • Positive attitude and good communication skills • Commitment to delivering a high level of customer service • Excellent grooming standards • Ability to work on your own and as part of a team • Competent level of IT proficiency It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: • Previous supervisory experience • Previous experience in the hotel industry

Front Office Clerk

Front Office Clerk
Job Details :

A Front Office Clerk provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

Requirements/Skills :

As Front Office Clerk, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: • Achieve positive outcomes from Guest queries in a timely and efficient manner • Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required • Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments • Demonstrate a high level of customer service at all times • Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts • Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties • Maximize room occupancy and use up-selling techniques to promote hotel services and facilities • Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy • Comply with hotel security, fire regulations and all health and safety legislation • Act in accordance with policies and procedures when working with front of house equipment and property management systems • Follow company brand standards • Assist other departments, as necessary What are we looking for? Front Office Clerk serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: • Previous experience in a customer-focused industry • Completed high school certificate or equivalent • Positive attitude and good communication skills • Commitment to delivering a high level of customer service • Excellent grooming standards • Ability to work on your own and as part of a team • Competent level of IT proficiency It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: • Previous experience in cash handling

Front Desk Agent

Front Desk Agent
Job Details :

As a Front Desk Agent at Millennium Airport Hotel Dubai, you are responsible for providing a warm and welcoming experience to guests during their stay. Your primary focus is to efficiently handle check-in and check-out processes, respond to guest inquiries, and ensure a smooth and positive experience throughout their visit. Additionally, you will maintain accurate guest records, handle reservations, and collaborate with other departments to meet guest needs and expectations. Your friendly and professional demeanor will contribute to creating a memorable and enjoyable stay for our guests.

Requirements/Skills :

• Deliver efficient, courteous, and prompt service to ensure a high level of customer satisfaction from the moment guests arrive until their departure. • Personally greet guests by name if known, escorting them to their rooms to create a sense of anticipation and welcome. • Conduct in-room and hotel familiarization, assisting guests with inquiries or requests related to hotel activities. • Stay informed about hotel information and local services, including operating hours, promotions, events, attractions, and other relevant details to effectively respond to guest queries. • Maintain awareness of daily rate levels and occupancy levels for accurate decision-making. • Adhere to Front Desk cashiering standards, ensuring precise handling of all incidental charges using computerized Front Office systems. • Process accounts seamlessly from check-in to check-out, ensuring the accurate posting of all incidental charges. • Safeguard guest privacy by refraining from disclosing any guest details. • Demonstrate a thorough understanding of the hotel's policies, procedures, and service standards, possessing comprehensive knowledge of hotel facilities and current events. • Uphold environmental, health, and safety standards in alignment with organizational policies. • Adhere to the company’s environmental, health, and safety procedures and policies.

Front Office Intern

Front Office Intern
Job Details :

Activate room keys using electronic key machine and reissue new room keys to guests as necessary. Communicate to appropriate staff that there are guests that are waiting for an available room. Advise guest of any messages received for them and send to room if required. Accommodate requests for room changes when possible. Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Tag, store, and retrieve luggage from luggage storage, providing guests with proper claim tickets for their luggage. Identify and explain room features to guests. Ensure that any outstanding requests or problems from the previous day receive priority and are resolved. Arrange transportation for guests/visitors. Respond to all guest needs/requests.

Requirements/Skills :

Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak to guests and co-workers using clear, appropriate and professional language. Support all co-workers and treat them with dignity and respect. Partner with and assist others to promote an environment of teamwork and achieve common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move up and down a ladder. Move up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS: • Education: High school diploma or G.E.D. equivalent. • Related Work Experience: No related work experience. • Supervisory Experience: No supervisory experience. • License or Certification: None

Front desk/Receptionist

Front desk/Receptionist
Job Details :

We are seeking a friendly, reliable, and organized Front Desk Receptionist to join our team. The ideal candidate will have excellent communication skills, attention to detail, and a strong customer service focus. As the first point of contact for our patients, you will play a key role in creating a positive and welcoming environment. • Job Type: Full-time • Pay: AED6,000.00 - AED8,000.00 per month • Ability to commute/relocate: Jumeirah: Reliably commute or planning to relocate before starting work (Preferred) • Language: English fluently (Required)

Requirements/Skills :

Key Responsibilities: • Greet patients warmly and ensure they feel comfortable upon arrival. • Answer phone calls, respond to inquiries, and schedule appointments. • Verify and update patient information in the system. • Handle check-in and check-out procedures, ensuring accurate patient records. • Process insurance verifications and assist with billing questions. • Coordinate patient appointments, manage cancellations, and follow up on missed appointments. • Maintain a clean, organized reception area and clinic environment. • Ensure patient confidentiality and comply with HIPAA regulations. • Assist dental team with administrative tasks as needed. Requirements: • High school diploma or equivalent (Associate’s or Bachelor’s degree preferred). • Previous experience in a front desk or customer service role (dental/medical office experience is a plus). • Strong verbal and written communication skills . • Ability to multitask and handle a fast-paced work environment. • Proficient in using computer systems, dental software, and office equipment. • Exceptional organizational skills and attention to detail. • Positive, friendly, and professional demeanor. • Ability to work well both independently and as part of a team. • Fluent in English language. Benefits: • Competitive salary based on experience. • Health insurance. • Paid time off. • Opportunity for career growth and professional development. • A supportive, team-oriented work environment.

Related Resources

View All
Article Image

General Interview Questions and Answers in the UAE

12 Feb 2025